JTBRANDS DI MASPER LUCA
TERMS & CONDITIONS FOR ONLINE PURCHASING AND WEBSITE USE
These general conditions are applicable to:
– the purchase of products on the website www.lucamasper.com
– the use of any information, documents, graphics, pictures, movies, features, music and/or other services on the website.
2. Ordering/Purchasing on our website
2.1 Eligibility to order/purchase
and minimum order
In order to place an order on our websites, you must be a consumer – not a reseller.
2.2 Minimum order
The minimum order is fixed at euro 50. We will not accept orders of lower value.
2.3 How to order
Placing an order on the websites is easy:
1. Find the products you want
2. Add the products to your shopping cart
3. Proceed to checkout
4. Select delivery and billing options
5. Review your order
6. Submit your order
7. Receive an online order confirmation.
You are bound by your order once you have clicked the “Submit order” button at the end of the ordering process. By clicking the “Submit order” button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded. A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
2.4 Our right to not accept your order or cancel your purchase.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
• the product is not available / in stock (any payments will be refunded);
• your billing information is not correct or not verifiable;
• your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
• your bank transfer payment is not received within 12 calendar days after acceptance of your order;
• we have reason to believe that you are a reseller;
• there was an error in the price quote;
• we could not deliver to the address provided by you.
3.1 Payment methods
You can pay your order by:
• credit/debit card
• bank transfer
We do not accept any other method of payment than above mentioned as our system is not designed to process other payment methods. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
3.2 Payment processing
If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. Note that if you pay by bank transfer, we will start delivery after we receive your payment. This may take several days. In the event no payment has been received within 12 calendar days after you submitted your order, your purchase will be cancelled.
3.3 Retention of title
We retain title in the products until we have received full payment for all such products.
3.4 Prices and currency
Prices are quoted in Euro. The product prices displayed on the websites are not including Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. If you change the country of delivery while browsing or during check out, prices from that moment may be different. If your local currency is different from the currency the prices are quoted in, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. Please note that changing the country of delivery may have an influence on the price due to change in currency or to country specific pricing.
3.5 Your total price
The total price specified in the final check out screen includes tax and shipping costs. The prices are quoted in the order confirmation of receipt of your order as well, which you can print or download for future reference. If you are paying by credit/debit card, the total amount for your entire order will be reflected on your statement in your local currency. Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.
3.6 Price changes
The product prices displayed on the websites may be subject to change. We reserve the right to change prices without notice. Subject to clause 3.7 below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.
3.7 Pricing errors
Please note that even though the websites are composed with care, it is possible that the pricing information on our websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
4. Order security
JTBrands di Masper Luca has implemented secure socket layer (SSL) technology, one of the most robust encryption platforms available. Your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server. Although we use encrypted security software, the security of information and payments transmitted by the Internet or via e-mail can’t be guaranteed.
JTBrands di Masper Luca shall not be liable for any damages suffered as a result of the use of electronic means of communication, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
5. Shipping & Delivery
5.1 Delivery – where and when
We deliver products from Monday through Friday. We do not ship on Italian public holidays.
5.2 Delivery timelines
Usually, all items offered for sale are in stock, ready to be sent with the EXPRESS delivery system. If you pay by credit/debit card, your order will be delivered in 5 working days. If you pay by bank transfer, we only start delivery after receipt of your payment. This could take 5 to 7 days after the receipt of your payment. We try to deliver on time to the extent this is commercially reasonable. We usually make it, but we cannot guarantee timely delivery. In case of delays, you will be directly contacted by phone or by mail.
5.3 Split delivery
Where possible, we try to deliver in one go. We reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by contacting you on the phone or by sending you an e-mail to the e-mail address provided by you at purchase. You will not be charged for any additional delivery costs.
5.4 Inspection upon delivery
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return.
5.5 Shipping rates
Shipping rates are applied per order. The exact shipping rates depend on the country of delivery.
6. Returns & Cancellations
6.1 Cancelling order before delivery
You may cancel any order for non-customized products free of charge and without giving us any reason, provided it has not yet been shipped. If you have submitted an order and wish to cancel, please contact our consumer service at +39. 035 400488 and our customer service agents will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge.
6.2 Returning products after delivery – defectives
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 8 days after you receive your order. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return and on refund information contact our customer service at: +39.035 400488
6.3 Refund information
In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. Refunds will be issued via bank transfer. You need to give your bank details to our Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.
7. Conditions applicable to promotion codes (discounts)
7.1 When used according to its terms, a promotion code entitles the user to a one-time promotion/discount relating to the purchase of an individual products or to an order of more than one product during the period indicated with the relevant promotion code.
7.2 Promotion codes are personal and non-transferable and can be used only in direct connection with online purchasing on the websites. You cannot sell, barter or give away a promotion code. You cannot upload or make available a promotion code on any website or through any other public offer, give away, sale or barter. You cannot use promotion codes for commercial purposes.
7.3 The promotion code is connected with the LUCA MASPER Japanese Hair Tools brands. You cannot use the promotion code in connection with any other brand, company or name or use the promotion code in any unlawful, improper or disrespectful manner or in any other way that may harm LUCA MASPER Japanese Hair Tools’ reputation.
7.4 Only one promotion code can be used per product and per order. Promotion codes cannot be combined with any other special offer or promotion.
7.5 Promotion codes are not exchangeable for money.
7.6 Without prejudice to any other rights JTBrands di Masper Luca may have, JTBrands di Masper Luca is entitled to immediately invalidate a promotion code in the event JTBrands di Masper Luca has reason to suspect that a promotion code is used in violation of the above or otherwise misused or in the event JTBrands di Masper Luca has other reasons to do so.
Fulfilment of all orders on the websites is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders or to cancel confirmed orders for products that are out of stock. In such event we will inform you by e-mail and any payments will be refunded.
9. Offer Validity
The offers on the websites are valid only the moment that they are displayed on the website, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.
10.1 We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
10.2 We are not liable for damages as a result of incorrect information on the websites.
10.3 In the event you suffer damage as a result of our gross negligence or wilful misconduct, none of the limitations in this article apply.
10.4 User Generated Content
If you post any ideas, remarks, questions, data, graphics, opinions, designs, customizations, ID’s or other information (including info on bulletin boards, chat rooms or other forums on the website(s)) (hereafter “User Generated Content”), on the website(s), or if you send such User Generated Content through the website(s) to JTBrands di Masper Luca, this will become the exclusive property of JTBrands di Masper Luca.
The User generated Content will be deemed to be non-confidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. The User Generated Content or any other information you send to the website should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential.
JTBrands di Masper Luca does not, and you agree that JTBrands di Masper Luca has no obligation to, review the User Generated Content, that JTBrands di Masper Luca is not in any manner responsible for User Generated Content, that JTBrands di Masper Luca does not guarantee the accuracy, integrity or quality of User Generated Content, and that JTBrands di Masper Luca cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on the websites. You acknowledge that by providing you with the ability to access and view User Generated Content on the website, JTBrands di Masper Luca is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not necessarily those of JTBrands di Masper Luca or its affiliated or related entities or content providers.
10.5 Notwithstanding the foregoing, you acknowledge and agree that JTBrands di Masper Luca has the absolute right to monitor User Generated Content posted to the website in its sole discretion. In addition, JTBrands di Masper Luca reserves the right to alter, edit, refuse to post or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party. You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify JTBrands di Masper Luca in writing of any objectionable content appearing on the website. JTBrands di Masper Luca will make good faith efforts to investigate allegations that any User Generated Content violates these General Conditions but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific User Generated Content, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any User Generated Content whatsoever.
11. Applicable Law
These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the website(s) or with any purchases on the websites shall be governed by Italian law.
12. Info on the Website(s)
Even though JTBrands di Masper Luca has composed the Websites with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. JTBrands di Masper Luca shall not be not liable for any damages resulting from the use of (or inability to use) the Websites, including damages caused by viruses or any incorrectness, or incompleteness of the Information, unless such damage is the result of any wilful misconduct or from negligence on the part of JTBrands di Masper Luca.
13. Trademarks and copyright on the Websites
All brand names, product names and titles used on the website are trademarks or trade names of JTBrands di Masper Luca or third party trade mark or trade name holders. You are not allowed to use of reproduce any such trade marks or trade names as this may constitute an infringement of the holders’ rights. All Website content, design, texts, documents, movies, pictures, music and/or other services and all other material on this website are the copyright of JTBrands di Masper Luca or its suppliers. You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. Should you wish to use materials or information from this Website, you need to obtain JTBrands di Masper Luca’s prior written consent.